Shipping policy

Shipping and Delivery Policy
Margreth provides reliable nationwide shipping to all destinations across South Africa. Below you will find detailed information regarding our fixed processing procedures, delivery fees, and clear arrival timelines.
1. Shipping Rates and Free Delivery Thresholds
We maintain transparent, flat-rate shipping structures with zero hidden fees at checkout: 
  • Standard Nationwide Delivery: R100 flat rate for all orders under R1,500.
  • Free Nationwide Delivery: R0.00 shipping cost for all orders totaling R1,500 or more.
The shipping fee calculated on your checkout page represents the absolute final cost. We do not impose any fuel surcharges, handling premiums, or unexpected delivery fees.
2. Definitive Processing and Delivery Timeframes
Our national order fulfillment timeline is broken down into two distinct, clear phases:
Order Handling Time and Courier Transit Time.
Phase 1: Order Handling & Processing Time
  • Order Cut-off Time: 12:00 PM South African Standard Time (SAST), Monday through Friday.
  • Orders placed BEFORE 12:00 PM SAST: Order handling begins the same business day. Items are prepared, packed, and dispatched within 1 to 2 business days.
  • Orders placed AFTER 12:00 PM SAST: Handling begins the following business day. Items are dispatched within 2 business days.
  • Weekend & Public Holiday Orders: Processing begins on the immediate next official business day.
Phase 2: Courier Transit Time (After Dispatch)
Once packed and collected by our domestic courier network from our fulfillment hub, transit times are as follows:
  • Major Metropolitan Hubs (Johannesburg, Pretoria, Cape Town, Durban): 2 to 3 business days.
  • Regional & Outlying Areas: 3 to 5 business days. 
Total Estimated Delivery Window
Combining our maximum processing and transit windows, your package will arrive at your door within an absolute total window of 3 to 7 business days from the moment payment verification is completed.
3. Order Tracking and Delivery Execution
Transparency is core to our fulfillment service. We partner with reputable national courier services, primarily The Courier Guy, to execute all final-mile residential and commercial deliveries.
  • Immediate Confirmation: You will receive an automated Order Confirmation email the moment your payment is cleared.
  • Live Tracking ID: As soon as your parcel is scanned out of our facility, an automated Dispatch Notification will be sent to your registered email address. This email contains a direct tracking link and a unique tracking number, enabling you to trace your package's live journey online.
  • Delivery Conditions: Couriers deliver Monday to Friday between 8:00 AM and 5:00 PM. A physical signature is required upon delivery to ensure your high-value beauty, haircare, or jewellery items arrive safely.
4. Addressing Delays and Missing Shipments
While we guarantee dispatch thresholds, unforeseen physical events on the road can occasionally disrupt courier schedules:
  • Exceptional Delays: In the rare event of extreme weather conditions, nationwide infrastructure disruptions, or high-volume seasonal spikes (such as Black Friday or the December holiday season), delivery transit may experience an extension of 1 to 2 business days.
  • Proactive Notification: If your order experiences any transit variation, our local customer care desk will reach out to you directly via email or text to provide an updated arrival date.
  • Consumer Rights: Nothing within this delivery policy impacts or restricts your consumer protections under the South African Consumer Protection Act 68 of 2008 (CPA).
5. Shipping Restrictions
  • Geographic Limit: We ship exclusively within the borders of South Africa. We do not support international shipping, nor do we ship to P.O. Boxes or PostNet suites. A valid street address must be supplied at checkout. 
  • Address Modifications: For security reasons, we cannot alter a delivery address once a package has departed our warehouse. Please double-check your shipping coordinates prior to completing your purchase.
Delivery Questions?
Our dedicated South African support team is here to help you trace or manage your delivery.
  • Email Support: support@margreth.co.za
  • WhatsApp Support: 060 304 0962
  • Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM SAST