Refund policy
We want you to love every piece from Margreth. If something isn't right, we're here to help. Please read this policy carefully before initiating a return.
Returns & Refunds
| Policy | Details |
|---|---|
| Return Window | 14 Days from the date your order is delivered. |
| Restocking Fee | None – We do not charge any restocking fees on eligible returns. |
| Refund Timeline | Refunds are processed within 7–10 business days after your returned item has been received and inspected. |
| Return Shipping | Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. |
Who pays return shipping?
Change of mind returns
The customer is responsible for paying their own return shipping costs. We recommend using a trackable courier. Margreth is not liable for items lost in transit on customer-arranged returns.
Defective, damaged, or incorrect items
Margreth will cover all return shipping costs and arrange courier collection from your address at no charge to you.
1. Return window
You have 14 days from the date of delivery to request a return. Requests received after 14 days will not be accepted unless the item is defective, in which case your rights under the Consumer Protection Act 68 of 2008 (CPA) continue to apply.
2. Eligibility
To be eligible for a return your item must meet all of the following:
- Returned within 14 days of delivery
- Unused and in its original condition
- In its original undamaged packaging
- With all original components included
- Not a non-returnable item (see Section 3)
3. Non-returnable items
The following cannot be returned unless defective or damaged on arrival:
- Earrings — for hygiene reasons, earrings cannot be returned once removed from original packaging
- Any item marked as final sale or non-returnable on the product page
- Gift sets where individual components have been separated or used
4. Defective or incorrect items
If you receive an item that is defective, damaged in transit, or different from what you ordered, contact us within 7 days of delivery at support@margreth.co.za with your order number, description of the issue, and photos. We will arrange collection and provide a full refund or replacement at no cost to you.
5. Refunds
- Approved refunds are processed to your original payment method within 7–10 business days
- Original outbound shipping fees are non-refundable on change-of-mind returns
- We do not charge restocking fees
- If your refund hasn't appeared after 10 business days, check with your bank first then contact us
6. Order cancellations
Orders may be cancelled within 6 hours of being placed, provided the order has not yet been dispatched. Contact us at support@margreth.co.za or WhatsApp 064 257 0729 immediately with your order number. Once dispatched, an order cannot be cancelled and must follow the standard returns process.
7. How to initiate a refund
| Step | Instructions |
|---|
| 1 📧 | Contact Us – Email support@margreth.co.za with your order number, the item(s) you'd like to return, and the reason for your return request. |
| 2 📩 | Receive Return Instructions – Our customer support team will respond within 1–2 business days with your return authorization and return address. |
| 3 📦 | Prepare Your Return – Securely pack the item in its original packaging and send it using a trackable courier service. Please keep your tracking number until your refund has been completed. |
| 4 ✅ | Inspection & Refund – Once your return has been received and inspected, we'll send you a confirmation email and process your refund within 7–10 business days. |
8. Your rights under the CPA
Nothing in this Returns & Refunds Policy limits or excludes your rights under the Consumer Protection Act 68 of 2008. You have the right to receive goods that are safe, of good quality, and fit for purpose. For more information visit www.thencc.gov.za.
Need to start a return?
Email support@margreth.co.za or WhatsApp 060 304 0962 with your order number and we'll guide you through the process.