Refund policy

Return and Refund Policy
We want you to love every purchase from Margreth. If you are not completely satisfied with your item, we are here to assist you. Please review our policy guidelines below to understand your options for returns and refunds.
Policy Overview
  • Return Window: 30 days from the exact date your delivery is received.
  • Restocking Fee: R0.00 (We charge absolutely no restocking or administrative fees).
  • Return Shipping Costs: Covered by Margreth for defective/damaged items; covered by the customer for change-of-mind returns.
  • Refund Processing Time: 7 business days following item inspection.
  • Return Facility Location: Gauteng, South Africa.
1. The 30-Day Return Window
In strict compliance with global shopping standards, you have a full 30 days from the date your package arrives to request a return. This uniform 30-day window applies equally to change-of-mind returns, incorrect items, or products that arrive damaged or defective. Requests submitted after 30 days cannot be accepted under our standard policy, though your statutory rights under local consumer laws continue to apply to structural manufacturing faults.
2. Return Eligibility Criteria
To qualify for a valid return and a full refund, your item must meet the following structural conditions:
  • The return must be initiated and dispatched within 30 days of initial delivery.
  • The product must be completely unused, unworn, and in its original, unaltered condition.
  • The item must be housed in its original, undamaged product packaging.
  • All original components, accessories, manuals, tags, and labels must be included in the return package.
3. Non-Returnable Items
For hygiene and safety reasons, the following categories are strictly non-returnable unless they arrive explicitly defective or damaged:
  • Earrings & Pierced Jewellery: Cannot be accepted for return once the original protective seal or packaging has been opened or altered.
  • Final Sale Items: Items explicitly designated as "Final Sale" or "Non-Returnable" directly on the product landing page at the time of purchase.
  • Separated Gift Sets: Individual components extracted from a curated gift bundle or partially consumed product kits.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged in transit, shows a manufacturing defect, or contains an item different from what you purchased, please notify us immediately within your 30-day window at support@margreth.co.za.
Please provide your order number, a clear explanation of the flaw, and digital photographic evidence. Margreth will assume 100% of the financial responsibility for the return logistics. We will arrange a complimentary domestic courier collection from your doorstep and issue a swift replacement or full refund at zero additional cost to you.
5. Refund Issuance and Timeline
  • Approved refunds are returned strictly to the original payment method used during your initial checkout.
  • The refund will be processed inside our system within 7 business days after our Gauteng fulfillment facility receives and inspects your returned package.
  • Original outbound shipping costs paid at checkout are non-refundable on standard change-of-mind returns.
  • If your approved refund does not appear in your financial account after 10 business days, please contact your banking institution directly before reaching out to our support team.
6. Order Cancellations
You may cancel any order within 6 hours of placement, provided the items have not yet been formally dispatched from our local fulfillment facility. To request an immediate cancellation, email support@margreth.co.za or send a WhatsApp message to 060 304 0962 containing your order number. Once an item is handed over to our courier networks, the order cannot be aborted and must follow our standard 30-day return procedure.
7. Step-by-Step Return Instructions
  • Step 1: Request Authorization – Email our support desk at support@margreth.co.za with your order number, the specific items you intend to return, and your reason for the return.
  • Step 2: Secure Your Return Label – Our team will respond within 1 to 2 business days providing your formal return authorization along with our explicit warehouse return shipping address in Gauteng, South Africa.
  • Step 3: Package & Dispatch – Securely pack the items in their original boxes. Dispatch the package via a trackable local courier service. You must retain your physical tracking receipt until your return is officially finalized.
  • Step 4: Inspection & Payout – Upon physical arrival at our facility, we will inspect the items, issue a confirmation email, and release your full refund to your original payment card within 7 business days.
8. National Consumer Protection
Nothing featured within this Return and Refund Policy limits, restricts, or excludes your statutory legal consumer rights under the South African Consumer Protection Act 68 of 2008 (CPA). You maintain an absolute right to receive goods that are safe, of high merchantable quality, and fully fit for their advertised purpose. For further verification of our regulatory compliance, you may visit the National Consumer Commission at www.thencc.gov.za.
Need to initiate a return right now?
Contact our customer support team directly at support@margreth.co.za or reach out via WhatsApp at 060 304 0962. We operate Monday through Friday from 8:00 AM to 5:00 PM SAST to assist you.